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Recon X Download Troubleshooting

If you're having problems downloading Recon X, here's a few things you can try.

Make sure you are downloading the file from the right place

The direct link to our app is https://www.recon.com/app. Tap on the 'Download from Recon.com' button, then tap on 'Download'.

Allow installations from Unknown Sources on your Android device

Make sure you have gone to your device's Settings menu, tap on 'Security' or 'Applications' (depending on what device you have), and make sure the 'Unknown Sources' box has been checked. This will allow installation of apps from sources other than the Google Play Store, which is relevant to this app. Feel free to uncheck this box after you have downloaded and installed the app.

App not downloading? Try using WiFi

If the files aren't downloading, make sure you have full 3G or 4G signal if you're out and about (mobile data charges may apply). If that's still not working, get yourself to an area with strong WiFi and try again.

Check where the files have been downloaded

Because there are lots of different kinds of Android devices, there are lots of different places that the files could have been downloaded to. Try looking in the following folders on your device:

- File Manager

- File Command

- Downloads

- Notifications

- Dropbox

If you're using a Motorola Android phone (for example, DROID TURBO on Verizon), you may not have a file manager or downloads folder. To open files from Unknown Sources, you will need to download a file manager app from the Google Play Store.

Tap on the file to get it started

Once you have found the file, all you need to do is tap on it to start the installation. 

Have more than one downloaded file? Tap the first one

If you've accidentally downloaded two lots of Recon X files, make sure you tap on the file that downloaded first and delete any duplicates.

Still not working?

If the file still won't install, delete it and try downloading it again. It could be that your download was interrupted (if you lost signal, for example) and you only partially downloaded the file. 

If all else fails...

If you're able to, take a screen capture of any error messages you get, and email support@recon.com (Or tap on Create a Request from this page) with your Android device make, model number and tell us what you were doing before the error presented itself. We'll take a look into the issue for you and get back to you as soon as we can.

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