Sadly, not all of our members conduct themselves in a kind and friendly manner and should you feel a member is being hateful towards you or breaching our Terms and Conditions in any way, we encourage you to report this member.

You can report a member in several ways depending on what platform you are using :

Website :

Should you receive a message from another member and wish to report it for our Customer Support team to take a look into, you can report your conversation by clicking on "Report" in the top right corner of the message.

This is the most effective way to report any issues with a member where a conversation has taken place as it sends the conversation to Customer Support to read. 

Please Note - If you block another member, any conversations between you and them will be removed from our database, therefore by reporting a conversation, it allows our Support team to see what messages have been shared regardless of either of you blocking each other. 

You can also report a member via their profile, by visiting the member's profile and in the very bottom right corner clicking on "Report this Member".

App:

You can report a conversation with another member on our app, by tapping on the conversation and in the top right corner, tap on the top right dropdown menu and then tapping on "report".

You can also report a member via their profile, by visiting the member's profile and tapping on the conversation and in the top right corner, tap on the top right dropdown menu and then tapping on "report".